1.1 Edge Fest (“Edge Fest”, “we”, “us”, “our”) is a registered trademark owned by Portzim Limited – company number: (1222189)
1.2 We operate as an event held at Lilliardsedge Holiday Park, Jedburgh,TD8 6TZ and operate an online marketplace to purchase tickets and associated products.
1.3 This “Purchase Policy” sets out the terms and conditions applicable to purchases of Tickets from us. If you are purchasing or wish to purchase Accessible Tickets, please contact us (and please note that further terms may apply to Accessible Tickets in addition to this Purchase Policy).
1.4 Please note, Items cannot be exchanged refunded or transferred after purchase, save as set out in the clauses of this Purchase Policy
1.5 Nothing in this Purchase Policy affects your statutory rights as a consumer. For further information about your statutory rights, please contact Citizens Advice.
- YOUR ACCOUNT AND REGISTRATION
2.1 In order to purchase tickets or products for Edge Fest you must:
(a) be at least 18 years old and able to enter into legally binding contracts; and
(b) follow the instructions providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times).
2.2 You must not use multiple personal details with the purpose or intention of circumventing any of the terms of this Purchase Policy or concealing your identity or other personal details.
2.3 We reserve the right to cancel any of your orders and/or prohibit you from making future orders or using the Edge Fest Services in future if:
(a) any abusive or threatening behaviour is carried out by you.
(b) we suspect any fraudulent activity or other illegal activity is carried out by you.
(d) we are ordered to do so by any legal or regulatory authority; and/or
(e) you otherwise breach the terms of this Purchase Policy or any other applicable policies or terms and conditions.
- PRICES, PAYMENT AND PLACING ORDERS
3.1 All prices for Items offered for sale from us are inclusive of VAT and are broken down as follows:
(a) sale price of the Item (“Sale Price”); plus
(b) any per-Item service or facility charges (“Booking Fee”)
3.2 Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.
3.3 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the order with us by telephone or email. (01835 830271 or firstname.lastname@example.org)
3.4 Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.
- TICKET RIGHTS AND OBLIGATIONS
4.1 Any Ticket you purchase from us remains the property of the relevant Event Partner and is a personal revocable licence which may be withdrawn, and admission refused, at any time. If this occurs without any fault or act or omission on your part, you will be refunded (or partially refunded) for the Ticket which has been withdrawn or for which access was refused (including the relevant Sale Price and Service Charge but excluding any Order Processing Fees).
4.2 Tickets will be dispatched in the form of an e-ticket to the email address provided 14 days prior to the event. We will not be responsible for any e-tickets or emails that are lost, stolen, damaged or deleted following receipt by you.
- TICKET RESTRICTIONS
5.1 When purchasing Tickets from us, you are limited to a specified number of Tickets for the event. This policy is in effect to discourage and prevent unfair ticket buying practices. Tickets may be restricted to a maximum number per person (or business, as applicable), per credit or debit card.
5.2 We reserve the right to cancel any order(s) for Tickets purchased in excess of the relevant limits without notice.
5.3 Tickets purchased from us may not:
(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or
(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution, unless formal written permission is given by us.
- EVENT TIMINGS AND ADMISSIONS
6.1 Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the event’s start or end time (or when an artist is scheduled to play or the length of the artist’s performance), all of which remain at the event organisers discretion and may be subject to change.
6.2 Tickets are sold subject to the organisers right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund monies
6.3 The event venue may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons (including you) breaching or suspected of breaching any terms and conditions of the event or any Event contractor
6.4 Admission to the event is subject to the terms of admission of the venue, and certain items (e.g. laser pens, dogs (except guide dogs) and patrons’ own soft drinks and alcohol) are prohibited.
6.5 The unauthorised use of photographic and/or recording equipment at events is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the event venue is strictly prohibited.
6.6 Breach of any of the terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the event organiser and security personnel to eject you from the venue. We also reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety (including crowd surfing or moshing), any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the event terms and conditions.
6.7 Unless expressly authorised by the relevant personnel, there will be no pass-outs or re-admissions of any kind.
6.8 By attending an event, you and other patrons understand and agree to being photographed, filmed and/or recorded in relation to the event and/or for safety and security, including filming by the police. You and other patrons understand and agree that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used in any and all media for any purpose at any time throughout the world.
6.9 Prolonged exposure to loud music or noise may damage your hearing and we advise you and all patrons to wear adequate ear protection at the event.
6.10 Special effects, which may include sound, audio-visual or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy, or similar conditions.
- EVENT CANCELLATIONS AND ALTERATIONS
7.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner (if you book online, we will use your account details). However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.
7.2 Cancellation: If the event for which you have purchased Tickets or Packages is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets or Packages. Your ticket booking fees and any other administration charges will not be refunded.
7.3 Material Alteration: If an event for which you have purchased Tickets or Packages is “materially altered” (as defined in clause below), Tickets and Packages will usually be valid for the altered event. Material alteration does not constitute any full or partial refunds.
7.4 For the purposes of this Purchase Policy, a “material alteration” is a change which, in our and the relevant Event Partner’s reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: the use of understudies in theatre performances; adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the line-up of any multi-performer event (such as a festival); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.
7.5 Tickets and Packages cannot be cancelled, exchanged or refunded after purchase
- LIMITATION OF LIABILITY
8.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner):
(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner;
(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner’s negligence); or
(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.
8.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the Edge Fest Services and/or any purchases made under this Purchase Policy.
In particular please note that:
(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Purchase Policy; and
(b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and
(c) neither we nor any relevant Event Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Partner’s terms and conditions.
8.3 We are not responsible for any internet connection errors experienced while using the Edge Fest Services.